Pacific Lamp Customer Service
Orders are generally processed once received. However, most normal processing can take between 24 to 48 hours. Once an order has been placed, and upon verification and the approval of payment, merchandise will be shipped out as soon as possible. Shipping times represent the estimated time of delivery from when the item(s) ships, not from when the order was submitted. Most delivery times take between 3 to 7 business days for delivery after the order has been processed. Orders received after 2:00 PM PST may be processed on the next business day. Pacific Lamp cannot guarantee actual delivery times and cannot be held responsible for delays in shipping due to weather, accidents, or other unforeseen factors beyond our control. Shipping times are estimated only as received from the delivery courier.
Most items purchased ship out within 1-2 business days by UPS, FedEx or the USPS at our discretion to expedite delivery times.
In the event a package is returned to Pacific Lamp as undeliverable due to an incorrect shipping address as provided, shipping charges paid will not be refunded.
Holiday shipping may take longer than normal, FedEx, UPS, and the USPS typically add 2-4 additional days in addition to their normal delivery schedules. Holiday schedules will be posted when available.
Please inspect your package carefully when you receive it from the shipper. If you notice any damage from shipping, please alert the driver to make a damage notification, and please e-mail us at email@example.com to report the damage and do not use the item shipped. You must contact us within 5 business days. Shipping damages are the responsibility of the carrier, and therefore all damage claims must be filed with them. Please make sure you keep all packaging materials (boxes, labels, peanuts, etc.), as the shipper will come to inspect the parcel.
Pacific Lamp cares, respects and is committed to protecting your privacy. In order to protect the privacy of our customers, We have adopted the following policy:
Collection of Information Used
Pacific Lamp collects information from our customers to process orders, and to inform our customers of order confirmations and order status updates. All information collected will be kept strictly confidential, and unless required to do so by law, we will not sell, trade, share, or rent your personal information to others.
Information collected includes your name, e-mail address, mailing address, telephone number, credit card number, expiration date, related shipping and billing information. This information allows us to process and fulfill your order, and to notify you of your order confirmation and status.
We require your name, email address, credit card number, expiration date, the name and billing address of your credit card, shipping address if different than your credit card billing address, and a contact phone number.
Pacific Lamp uses your e-mail address to provide you with information about your order and its status, and will only use the telephone number provided in the event that we need to contact you with regards to the order you have placed.
Security is of the utmost importance to Pacific Lamp and our customers. Entering your credit card information at Pacific Lamp online is completely safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality. Once you have provided us with your personal information as needed to process your online order, Pacific Lamp receives this information from the utilization of the very latest industry standard Secure Sockets Layer (SSL) security technology. SSL encrypts all personal information you send us, ensuring that this information is sent to us in both a private and secure manner, allowing you to order with complete confidence. Once received, all of your personal information is protected against unauthorized access.
Any information our customers provide will be held with the utmost care, and will not be used in ways that you have not consented to.
Pacific Lamp reserves the right to make changes to this policy. Any such change to this policy will be posted.
If you have any questions, please feel free to contact us at: firstname.lastname@example.org
Customer will be charged a 15% restocking fee for all packages that are returned to Pacific Lamp.
Defective products are rare and if you have received defective merchandise you must contact Pacific Lamp within 5 days of delivery of item. Items deemed defective may be exchanged for the same new product or returned. Products that become defective after 30 days are subject to the manufacturer’s warranty, and will not be replaced by Pacific Lamp. Please note that returned products claimed defective will be tested by our technicians, and if found not to be defective, a restocking fee of 20% will be deducted from the credit owed to customer. In addition, all shipping charges to and from customer’s address will be deducted from credit owed to customer.
Cancellation of Orders
All orders other than special orders can be canceled at no cost if the item has not yet shipped. Please contact us as soon as possible at email@example.com to cancel the shipment. If the order has been shipped, customer will be responsible for paying all shipping charges (to and from) of the unused and unopened merchandise to Pacific Lamp, and subject to a 15 % restocking fee. Customers account will not be credited until Pacific Lamp receives returned order.
Most orders are processed and shipped within 24 to 48 hours or less. Upon verification and approval of payment, your merchandise will be processed and shipped out as soon as possible. In the rare event that an item sells out, or is no longer available prior to fulfilling your order, you will be notified immediately.
Once your order has shipped, you will receive an order confirmation email from pacificlamp.com with your order summary and if applicable a shipping tracking number.
Pacific Lamp accepts Visa, MasterCard, American Express and Discover
Pacific Lamp is committed in protecting our customers from credit card fraud and identity theft. To protect the security of your credit card, and to help expedite your order, if you are shipping merchandise to an address which is different from the billing address that your credit card provider has on file, you may be requested to register the alternate address with your credit card provider.